Payment Policy

At Merch with NUELLA, we strive to make your shopping experience smooth, secure, and straightforward. Please take a moment to review our payment policy below:

a) Accepted Payment Methods

We currently accept the following forms of payment:

All major credit and debit cards (Visa, MasterCard, American Express, Discover)

PayPal

Apple Pay / Google Pay (if applicable via your device/browser)

Shop Pay (if enabled through Shopify)

All payments are processed securely through our trusted third-party payment gateways.

b) Payment Timing

Full payment is required at checkout. Orders will not be processed or shipped until payment has been successfully received and confirmed.

c) Currency

All prices listed on our website are in USD. If you're purchasing from outside the United States, your bank or payment provider may apply currency conversion fees. Please note that we currently do not ship to locations outside the United States.

d) Payment Issues

If your payment is declined or if we encounter any issues processing your order, you will be notified via email. Please ensure that your billing information matches your card or payment provider's records to avoid delays.

e) Order Confirmation

Once your payment is successfully processed, you will receive a confirmation email with your order details. If you do not receive a confirmation within 24 hours, please contact us using the Contact Form with your full name and email address used at checkout.

f) Fraud Prevention

To protect our customers, all payments are subject to verification and review. We reserve the right to cancel or refund any order flagged as suspicious or fraudulent.